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Digital Banking Experience Report, with Forrester: Master Ecosystems to be future ready in Banking

November 5, 2021

The continued rise of empowered digital consumers further emphasizes customer experience as critical to success in banking. Customers expect seamless end-to-end experiences that provide them with what they need at the moment. Banks must pivot from their product orientation to become customer-centric and deliver value to their customers as part of a seamless end-to-end experience. Forrester has assessed how prepared banks are to embrace digital banking and better address customer needs, and they will deliver their analysis.

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