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This report describes the collections challenges faced by financial institutions and the transformational investments they are beginning to make.
A descriptive summary of the readiness levels SBS and Forrester has used to benchmark banks. These are also the readiness levels associated with our online Digital Banking Maturity Assessment tool.
Commissioned by Sopra Steria, Forrester Consulting conducted an online survey with 760 decision-makers at banks globally to evaluate banks’ strategic focus around digital banking.