Customer engagement

  • The new paradigm of customer interaction43:48

    The new paradigm of customer interaction

    Trust in banking. Banks as a trusted partner. How to build the new relationship model for the future with customers? What is the role of transformation? Bank as a service, outsourcing, bank as a platf

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  • Artificial intelligence: Adoption trends in the banking sector

    Artificial intelligence: Adoption trends in the banking sector

    How the banking industry is leveraging artificial intelligence to improve customer experience, drive cost optimization, and improve risk management.

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  • In recent years, fintechs and banks have raised the bar on junior accounts by targeting younger users and offering innovative services.

    In recent years, fintechs and banks have raised the bar on junior accounts by targeting younger users and offering innovative services.

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  • Could branches powered by next-gen technology be the future of African banking, and what would it mean for incumbents and their customers?

    Could branches powered by next-gen technology be the future of African banking, and what would it mean for incumbents and their customers?

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  • Sopra Banking Software and Tink discuss the future of open banking in Europe, and how the sector is facing a quantum leap forward.38:31

    Sopra Banking Software and Tink discuss the future of open banking in Europe, and how the sector is facing a quantum leap forward.

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