Employee experience in banking
Our research shows that banks are still lacking when it comes to fostering a world-beating experience for their employees, and it's having an impact on their bottom lines.
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Our research shows that banks are still lacking when it comes to fostering a world-beating experience for their employees, and it's having an impact on their bottom lines.
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With the entry of new players such as fintech or bigtech companies, the future of payments is evolving. Here are the nine key trends that will have an influence on customers' day-to-day life.
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In this article, we will consider the new players in the payments market, and the impact they’re having on traditional industry players.
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The first step towards building a winning digital banking strategy is having a clear understanding of your digital readiness. Are you a leader who is already succeeding and setting an example for othe
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The executive summary and key findings from Forrester's report "Master ecosystems to be future-ready in banking," commissioned by Sopra Steria.
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How far along your digital maturity are you? Find out now by trying our free digital banking maturity assessment tool, created in collaboration with Forrester, by clicking here.
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Retail banking was one of the sectors most affected by Covid. Nation-wide lockdowns, sanitary measures and social distancing shook the day-to-day practice of banking to its core.
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Financial inclusion – its efficacy, implication and urgency – is becoming one of our industry’s biggest talking points. And this is a good thing.
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If the regulations implemented in Europe and around the world have played a role in the banking sector’s digital transformation, the health crisis has demonstrated the new uses facilitated by them.
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At a time when consumers are in the spotlight, APIs enable banks to create innovative and personalized customer experiences to differentiate themselves from the competition.
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How can banks adapt to change while taking into account the importance of legacy? The solution lies in the use of application programming interfaces (APIs).
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In an age of digitization, we have to remember engagement and interaction are the keys to creating, building and maintaining relationships with customers. Find out how in this webinar.
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Unsurprisingly, building a digital bank – either from scratch or from an existing infrastructure to become truly digital – is no mean feat, and there are plenty of obstacles along the way.
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